AlayaCare Support Articles
Set yourself up for lasting success by working through our feature help articles.
Budget
Scheduling and Coordination
- Facility Finder
- Care Time
- Travel Time
- Phone Timekeeping (IVR)
- Employee Finder
- How to see visit/recurrences offer responses and assign the offer?
Care Worker Mobile
- What is available on the mobile app for Android vs. iOS?
- How do I delete a visit?
- How do I un-assign a visit?
- How to answer to a visit or recurrence offer?
- Mobile Forms
- How do I set up offline mode on my mobile?
Billing
- Statements
- Custom Journal Reasons
- Client Balance and Transactions
- Split Billing
- Client Billing Premiums
- How to define a Bill Code with time specific rates
Care Worker Web
- How do I create the Daily Activities plan for my client?
- How do I rearrange my schedule?
- How do I review and resolve my tasks?
- How do I create and assign a task to an Employee?
- How do I review the CCAC referral information for a client?
- How do I add and view an attachment? (Client)
System Administrator
CCAC
- Managing Equipment and Supplies with the CCAC
- How do I set or edit the filename on a CCAC invoice?
- How do I add missing information to a visit so that I can bill for the visit?
- How do I review the billing file before sending to the CCAC?
- How do I check for missing bill codes or activity codes before sending billing files to the CCAC?
- How do I send a billing file to a CCAC?
Payroll
- Premium Rules
- Visit Locking
- Time/Date Range Premium Rule
- Closed Period Adjustments
- Scheduling & Closed Period Adjustments
- Payroll - Holiday & Overtime
Data Exploration
- How to schedule recurrent export from a Data Exploration report
- Premium Visit Cube
- Vitals Cube
- Intake Cube
- Client Cube
- Task Cube
Employee Management
- Multi Clock-in
- How do I set up a new employee?
- Employee Profile Overview
- How do I set Employee Unavailability (Sick, Vacation, etc.) - time periods that an Employee cannot be scheduled for Client Care.
- How do I add an attachment? (Employee)
- How do I add a Skill or Qualification to the system?
General
- Managing Provider Equipment and Supplies
- How to setup and give access to the Family Portal
- External APIs
- Form Context Fields
- Roles/Permissions and ACLs
- What are the optimal requirements for AlayaCare's web app?