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Customer Updates & Communications

Releases, Updates, New Features, AC Policies, Level 1 Support Resources, Incidents, Downtime, Deprecations, COVID-19

Release Notes

  • Data Exploration 2.0 (DE 2.0) Release Notes
  • 2025 Monthly Release Calendar Promoted article

Updates & Upcoming Features

  • Introducing Our Enhanced Knowledge Base Categorization: Your Guide Promoted article

Policies

  • Business Continuity Planning for AlayaCare Cloud users Promoted article
  • Stay current with AlayaCare
  • Release Readiness
  • AlayaCare Cloud: Web Release Process and Environment Definitions
  • AlayaCare Cloud: Mobile Release Process
  • ONTARIO, CANADA ONLY: Lockbox

Level 1 Support Resources

  • Top Frequently Asked Questions about AlayaCare Promoted article
  • How do I clear the cache on Chrome to improve performance?
  • How do I update the mobile app to the latest version?
  • Troubleshooting Managing Your Zendesk Account During a Transition
  • Troubleshooting Requesting Zendesk Access for New Employees
  • What are the device requirements for AlayaCare's Care Worker mobile app?

Incidents & Notifications

  • Root Cause Analysis | AlayaCare Cloud ANZ Production Service Impairment | May 6, 2025
  • Root Cause Analysis | AlayaCare Cloud ANZ Production Service Impairment | August 30, 2024
  • Aurora Postgres Update - January and February 2023

COVID-19 Resources

  • COVID-19 Workplace Protocols & Tools
  • COVID-19 Reporting
  • ⇑ Please select the section title above to access its related articles
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