Frequently Asked Questions (FAQ)

• 485 Issues (FAQ)
• How do I add an Infusion site on web? (FAQ)
• How do I enable mobile workers to see Care Plans? (FAQ)
• How do I generate a new client batch? (FAQ)
• How do I upload visit attachments for clients? (FAQ)
• How do I use custom templates for client batch exports? (FAQ)

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• How can I re-generate a claim for visits when the payor on the service was changed? (FAQ)
• How do I set a claim to balance to zero for overpayments due to bill rate increase on payor side? (FAQ)
• How do I void a claim and have the attached visits NOT generate in a new claim? (FAQ)
• Why am I getting an error message in claim generation stating ‘The same date of service cannot appear on more than one claim. The following claims should be voided so that all visits on that same date of service fall on the same claim: xxxxx’? (FAQ)
• Why am I receiving an error message in claim generation stating ‘Visits were scheduled before the bill code effective date for the following bill codes: xxxxx’? (FAQ)
• Why are Approved units not populating? (FAQ)

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• Are the data visualizations in Explores real-time or based on historical data? (FAQ)
• Can Explores be accessed and used by different roles within an organization? (FAQ)
• Is there training available to enhance proficiency in utilizing AlayaCare Data Exploration 2.0 Explores? (FAQ)
• What are Explores in AlayaCare Data Exploration 2.0, and how do they function? (FAQ)
• What types of data can I explore using AlayaCare Data Exploration 2.0 Explores? (FAQ)
• Client Explore Examples (FAQ)

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• I am having issues clocking into a visit on the Mobile App (FAQ)
• I am unable to view any Service Tasks when clocking into visit on the AlayaCare app (FAQ)
• I cannot clock out of an old visit from the Open activities screen (FAQ)
• Is there any way to detect phone number in the app and make a call? (FAQ)
• The mobile app keeps freezing or crashing (FAQ)
• Users are experiencing a 500 internal server error when trying to log in (FAQ)

• Password & Security Strengthening Troubleshooting Guide (FAQ)