Mobile user experience

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Angela Famiglietti - Forum Moderator
  • Edited

Let us know how we can improve your mobile app experience!

Are some buttons too small? Is certain information not as easily accessible as you would like? Would you suggest any improvements to the clock in/out function?

We want to hear from you!

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    Donita Marshall

    Make it so we don't need to sign in every time we open the app. We should be signed in the entire day if the app is open on the phone.

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    Angela Famiglietti - Forum Moderator

    Hi Donita, 

    Thanks for your feedback! We understand how needing to sign in multiple times a day can be bothersome. We'll be launching a mobile app redesign in 2021, so we will convey your feedback to our team for consideration in the upcoming revamp. 

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    Jan Barton

    Client Date of Birth should be available on the app

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    Angela Famiglietti - Forum Moderator

    Thanks Jan Barton! We'll pass this feedback along to our mobile team. 

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    Mindy Tapper

    Therapists have said the ability to swipe left/right to scroll through form sections on the app would be helpful (as opposed to hitting back/next) OR an easier way to jump to a different section similar to the web where there is a dropdown. 

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    Amy De Klerk

    Our teams are disappointed to know they cant see:
    -Client demographics
    -Contacts that aren't emergency contacts
    -The relationship of the contact to the person

     

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    Angela Famiglietti - Forum Moderator
    • Edited

    Hello Mindy Tapper and @..., 

    Thanks for taking the time to submit your feedback! Our team is working on a mobile redesign set for 2021, so we will convey your comments to them for consideration in the redesign. 

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    Christina Decker

    Hi Angela

    This is actually a significant issue for our workers - especially when they have issues with their passwords.  Can you please advise when the re-design will be rolled out and whether this will be included?

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    Ashley Mclellan

    I am fairly confident that the team is already aware of this but I don't want to assume. Our employees have shared that sometimes the load time is very long. I understand that this Data/Wifi dependent but I have noticed the same on a network that is typically quite strong. 

    We also received comments related to the desires to see their schedule for a greater period of time so they can plan more proactively - example: the month. 

    Thank you for giving us the opportunity to share the feedback! 

    Cheers

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    BI - Forum Moderator

    Hello, thank you all for demonstrating your interest in our mobile user experience. While it’s a little too early for us to commit to a specific date for the launch of our mobile redesign, we are aiming for sometime at the beginning of next year.
    Meanwhile, we will soon be reaching out to users to get involved in prototype testing. Please stay tuned for an announcement in our What’s new section! You can follow it to get email notifications of new posts :) 

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    Mylene Aherne

    We have had a request to have the relevant Case Manager information shown on the Visit Info section.

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    Robyn Phillips

    Hi all, 

    We have been also running into significant lag time in the loading and useability of the app. Our field staff have complained stating the app is incredibly slow to use especially when they have multiple 5-10 minute visits in care facilities. This is leading to errors in charting, COVID-19 screening and proper clock-in and out times. In the new version if there is a way to increase application speed that would be very helpful. Thank you. 

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    BI - Forum Moderator

    Hello,

    We've been hearing your feedback concerning stability and performance and the team is taking serious action to prioritize these issues. Please see our VP of Product's statement here.

    Stay tuned for detailed updates to our roadmap sometime in May. I'll be posting about this in our What’s new section.

    Thank you as always for making your concerns known!

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