Cancelled and On Hold Visits

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Regan Jones

• September 30, 2020 01:20

Suggestions Include:

- Different colours codes to differentiate between cancelled and on hold.

- Cancelled visits to have cancel code symbol showing what type of cancelled visit it is. eg. NCNP etc.
- Visits that are cancelled or on hold to not appear on the field worker mobile app.

 

5

• Official comment

  

  Alexandra Dunne

  • December 14, 2021 16:20

  Hi Evelyn Halabut,

  I had a chat with the team and they let me know that the roadmap is going to be communicated soon so keep an eye out for that. They also mentioned that the visibility of cancelled vs. on hold visits is not something they are directly working on but they are introducing improvements to filtering that should make discerning them much easier.

  Alex 

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  Angela Famiglietti - Forum Moderator

  • October 01, 2020 16:05

  These are great suggestions, Regan! We'll communicate them to our Product team and report back with any updates. 

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  Karen Guevara

  • November 04, 2020 03:39

  The ability to cancel visits in bulk.

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  Angela Famiglietti - Forum Moderator

  • November 10, 2020 14:38

  Hi Karen, 

  I'm pleased to inform you that the ability to cancel visits in bulk is scheduled for Q2 of 2021, along with many other bulk actions! 

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  Michelle Sagar

  • March 15, 2021 21:56

  We would love for the cancelled visits to be in a different colour or strikethrough text (like the portal).

  We use mobility with Procura. Thanks

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  BI - Forum Moderator

  • March 26, 2021 19:11

  Thanks Michelle! I've recorded your suggestion for the product team.

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  Cathy Lee

  • May 13, 2021 22:51

  We'd like to have a way to still be able to schedule employees that are currently scheduled with on hold clients.  Currently we've had to make the visit vacant, or discharge the service in order to do so.

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  Evelyn Halabut

  • September 02, 2021 01:06

  Is the improvement to improve the visibility of Cancelled vs On Hold on the roadmap as yet? Having the improvement to the be able to cancel Visits in bulk is great - is this still going to be released this year?

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  Karen Guevara

  • December 14, 2021 20:16

  Angela Famiglietti - Forum Moderator - has the ability to cancel visits in bulk been rescheduled to 2022? As i have not seen anything in the release notes for this year to inform us that this functionality is now available. 

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  Alexandra Dunne

  • December 14, 2021 20:17

  Hi Karen Guevara,

  Yes this has not been released yet but the roadmap will be communicated very soon! 

  Alex

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