As there are now various types of users as you are expanding your business streams, we are hearing from our users who are self schedulers that they would like to be able to view their schedule past 7 days in the future. Due to the 7-day constraint it is difficult to confirm a next appt. time with the client that is past 7 days unless the user tries to schedule the visit and the app informs them they are overlapping another visit. Then they need to "guess" at the timing of the visit booked on their schedule in order to confirm a free time with the client for the follow-up visit.
As well, these users would like to schedule their unavailability on their mobile apps. The reason for this is we use this information to assign referrals to our users. If the user's caseload becomes full, they mark their unavailability. A user can be sent multiple referrals in one day and they want to put themselves on hold to prevent receiving any other referrals. Since this can only be done on the web app, they need to wait until they are home to add their unavailability. Most times they need to return referrals to the Intake team to re-schedule which is taking up valueable time from the scheduled frequency. We use capacity to review visit volumes and schedule this way, however, this pertains to the assignment of referrals.
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