When field employees complete a task they have the option of either enabling a checkbox or entering a text comment with a reason why they did not complete the task
Field employees incorrectly infer that this comment field is meant for clinical related information or progress note related information. Clinical staff expending extra effort to locate (and in some cases act on) missing clinical information from the field.
1) Change the text field to a select/dropdown, with a small amount of customizable options that the tenant could tailor, with one of the options being 'see progress notes' (reduce input errors and aid statistical tracking metrics on reasons for task failure)
2) Add a default a placeholder value into the text field hinting at the proper purpose of the field, i.e. 'reason for not completing task' or 'could not complete, see progress notes'
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