App version report for system admin

Answered

Follow

Jan Barton

• July 07, 2021 15:42

It would be helpful to have a report (in DE?) that identifies the app version that users are using.

We could then follow up directly with users who have not updated their app instead of sending board messaging to all (which can have a tendency to be ignored by the target audience).

This would also be helpful when trying to trouble shoot issues that users are having with the app. As we could use the report to confirm the version in use independently from requiring back and forth messaging with the user.

1

• Official comment

  

  Alexandra Dunne

  • August 17, 2021 14:20

  Hi Jan Barton and Avery Hamilton,

  I wanted to circle back to you on this. I had a chance to chat with the mobile team and confirmed that on our end, we are able to determine what version of the app users are using so I will pass this feedback along to the data team to see if this could be a report that could be added to DE 2.0 once they have finished migrating all existing reports from DE 1.0. 

  Thanks again for the suggestion. 

  Comment actions Permalink
• 

  Avery Hamilton

  • July 07, 2021 19:39

  I agree with Jan, this could be very helpful when trying to assist with troubleshooting. 

  0

  Comment actions Permalink
• 

  Alexandra Dunne

  • July 07, 2021 20:17

  Hi Jan and Avery,

  Thank you for this suggestion! I'll pass it along to the team.

  Alex

  0

  Comment actions Permalink

Please sign in to leave a comment.