Search bar fail with multi-word names

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    Alexandra Dunne

    Hi Brendan Ross, Brett Schuck and Jan Barton,

    I wanted to circle back to you on this. I had a chance to speak with one of our product directors and he confirmed that it is a known issue that the Global Search needs some improvements and while this is definitely on the team's radar, due to capacity issues this is not on the roadmap for the next quarter.

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    Brett Schuck

    Hello Brendan, thanks for sharing this here. I just wanted to weigh in from our perspective, as we have heard reports of this as well in our environment. It can cause a lot of confusion for our office staff when they search for someone by their full name, and they do not come up as a result in the global search. If they do not dig deeper by searching through the Employees list, they sometimes even report this to IT as "client/employee X is not in alayacare at all". This has come up a number of times over our time with Alayacare, but never got much attention as there was always an easy enough explanation/workaround. But the ideal solution would be a patch to resolve this and limit the confusion in the first place, thus cutting back on IT resources required to address this as well as improve user experience. Thanks again for sharing this in Ideas! 

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    Alexandra Dunne

    Hi Brendan,

    Thank you for passing along the feedback and thank you Brett for adding additional context. This is very helpful and I will definitely pass it along to the Product team.

    Alex 

     

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    Jan Barton

    Our experience is similar. Name searches also tend to fail when there is a " . " or a " - " in the names. Example St. James, Smith-Jones

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