Better Visibility into which Visits have been Billed / Paid

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3 comments

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    Alexandra Dunne

    Hi Emily,

    Let me look into this for you to see if there's an easy way to do this already. If not, I'll be sure to pass along the feedback to the Product team.

    Alex 

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    Erick Miramontes

    I would also be interested in having the capability to quickly see, via a different color/symbol, what claims have been paid. Thank you!

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    Emily Wiechmann

    To add to my original request, yesterday we found $9,300 worth of electronic claim type visits that were never included in our electronic claims over the past year. There was no way to easily see / audit for this to ensure that 100% of our approved visits made it to a claim / invoice. AlayaCare support helped us determine this issue was caused by approved visits on the schedule on the same date of service that a red / vacant visit is also on the schedule. This causes the approved visit for that day to not generate in our claims, and we had no idea this was happening. We had to go back and self-audit visit-by-visit for the past year of visits, and found $9,300 of missed billing. Just another testament to the need for better visibility into one-off visits that didn't hit a claim or invoice for some reason.

     

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