Blocked Employees - Is there a way to remove visibility of these Employees?




  • Official comment
    Alexandra Dunne

    Hi @...,

    I had a chance to chat with the team today and here's what they had to say:

    A client’s care team is made up of:

    1. Anyone who is assigned to the client’s care team in the web app and/or
    2. Anyone who has visited a client within X amount of days. (Your organization can determine what that particular amount of days should be in the settings.)

    In this case, there are two things you can do - 1) limit the amount of days since a caregiver visited so they disappear from care plans after a certain amount of time and 2) remove the employees from the client's care plan in the web app since blocking them doesn't automatically remove them from a client's care team.

    Hopefully that's useful for you! If you have any other questions please let me know.



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    Alexandra Dunne

    Hi Regan,

    Thank you for this feedback - I'll pass it along to the team.


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