Field Returned Empty in Client Explore

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11 comments

  • Official comment
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    Alexandra Dunne

    Hi Mary,

    Please submit a Zendesk ticket so our Support Team can investigate ASAP.

    Thank you,

    Alex

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    Monika Yadav

    Hi Mary,
    I just checked the report and it is populating the right data in that field. Let me know if this is still an issue.

    Thanks,
    Monika

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    Mary McMullen

    Should we consider the clients w/ a #1 in that column as having it, or the "True"? I want to filter out the clients who do NOT have the attestation so that the list only shows those who do

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    Monika Yadav

    Hi Mary,
    You can filter by that field to show null values and it will show you records that dont have that checkbox checked on their demographics page.

    Thanks,
    Monika

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    Mary McMullen

    I am not seeing the results from your screenshot. Below is what I see. I want to filter to show only those that DO have the attestation box checked, and looking through the report again for BAH Austin, none of those you show in your screenshot have the same data in the client signature attestation on file column. 

     

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    Monika Yadav

    Hi Mary,
    Just change the filter to have "is not null" so that you will have records for those who have the checkbox checked in the demographics page. Basically, by using this filter, we are filtering out null records for that field.

    Thanks,
    Monika

     

     

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    Mary McMullen

    I added the filter, and downloaded the results. Upon validation in 1 agency that showed a very large number of results, I found numerous entries that are incorrect. They do NOT have the signature attestation box checked in their profiles. See below. The entries in the attestation column do not look like your screenshot above. 

     

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    Monika Yadav

    Hi Mary,
    This is very strange. I only see 76 rows in the report named "Attestation List" in Client Data Reports dashboard in your env with all of them being returned for value "1 or true". I tried downloading and it shows me only 76 rows for which the value is not null.

    Are you still experiencing this?

     

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    Mary McMullen

    Yes, when I look at it, I have over 800 rows. Screenshot below. 

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    Alexandra Dunne

    Hi Mary McMullen,

    I wanted to loop back with you to see if you are still experiencing this issue?

    Alex

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    Mary McMullen

    Yes, every single client shows as having an attestation on file (the form context field in the client demographic would be checked if this were the case). Below are the filters I am using. This should bring up only the clients who DO have that form context field box checked off. Typically, only about a 1/3 of our clients will have this field checked, not every single one of them. 

     

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