DEX Reporting - ability to run reports on demand

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Philip Yan

• November 29, 2021 05:12

Hi team,

Apologies for placing this in Accounting but considered this was the most appropriate considering the scheduled change to payment in arrears for FY22-23.

However, our issue is we are constantly "chasing our tails" trying to upload DEX files on a monthly basis because although we can correct the data we need to wait until the next day to grab the next file from Operations Reports > CHSP. We then find something else has changed in the data so we correct that and wait for the next day. This can be quite difficult to report on a period (month in our case) as our end users are constantly making changes such as a client changing from CHSP to HCP and updating the Client Cost Centre which then changes the cost centre on the service. Some end users are not so great at following the checklist to change the Cost Centre on the service back to the CHSP cost centre. We then need to correct this and wait for a day... and then a different users does it for another client so we go off again chasing our tail.

We would like the ability to run the DEX reports on demand so that once we have completed correcting all the errors we can submit a file to the DSS DEX portal.

Failing this option we would appreciate being able to ask our local team to run the report on demand.

Thank you, for your consideration.

Phil

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  Fiona James

  • November 29, 2021 05:34

  DEX reporting is essential for all CHSP Providers, and the ability is needed to be able to report quickly and accurately, in real time.

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  Alexandra Dunne

  • November 30, 2021 16:36

  Hi Philip and Fiona,

  Thank you for your feedback - I will be sure to pass this along to the team for their consideration.

  Alex 

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