General and Troubleshooting
This section covers some of the most frequently asked questions related to general administration tasks and troubleshooting questions.
- AlayaCare Cloud's Password Security Features
- Q&A | DE 2.0 | I went online to Looker community and they indicated to use CAST function. Not sure where I went wrong?
- Q&A | DE 2.0 | Functions
- Q&A | Claim | I have "selected" some claims in prepared status to be sent & I get a failed status. Please assist. Thanks.
- Q&A | Mobile| While reviewing the mobile app update videos, I heard them say 'Form Drafts will be deleted if you log out of the application". Is this the case even when a user has saved the draft?
- Q&A | Accounting | When generating invoices (monthly), the system is pulling non-billable items which results in a zero balance invoice or is pulling non-billable items for discharged clients.
- Q&A | DE 2.0 | Would invoiced visits be the same as approved visits? If so, that is correct – we only want to reflect approved visits for the unique services across all programs.
- Q&A | Claims | Claims generated for Funder with a mm/dd/yy date of service are generating the wrong amounts for some.
- Q&A | DE 2.0 | The de 2.0 report is showing 2 different entries
- Q&A | Clinical | Some documentation was created and saved under the wrong Client Profile. We need AlayaCare to delete the progress notes.
- Q&A | Scheduling | RN and patient are located in EST - the report prints out with PST and makes it appear that the notes are documented at the incorrect times
- Q&A | DE 2.0 | The Community Stats Report out of DE2 that I am running for Month 1 – Month2 1 is not including any sites names A-C.
- Q&A | Care Plan | When trying to generate a care plan for client AlayaCare ID: AC00000000 the page "freezes" just stating "Loading" in the top. Not allowing for the care plan to be created with data.
- Q&A | Permissions | Is there a way that the employees can upload their own image in alayacare using mobile app or web browser?
- Q&A | DE 2.0 | I wanted to pull a report of bill code/ bill rates with their effective start date.
- Q&A | Accounting | We were paid retroactively for rate changes. When we revise a claim, the adjustments post to the operations and receivables accounts.
- Q&A | DE 2.0 | Data exploration is not loading data. Some reports are loading, but specifically the xxx report is not loading.
- Q&A | Clinical | Please delete progress note from client
- Q&A | Accounting | When reviewing billing today it appears there are several missed items from a certain system using BIM
- Q&A | Clinical | Is there still a 255 character limit on the Comment boxes of interventions? If so, is there yet a way for the user to be notified when they have reached their limit?
- Q&A | Clinical | Employee used the mobile app to clock out today and the tasks did not match the plan of care.
- Q&A | Family Portal | Client is not able to use Family Portal after previously being able to sign in with no issue.
- Q&A | Premiums | Multiple weeks that mileage/expenses are not being reimbursed to our staff?
- Q&A | Performance | I cannot log in to my Alayacare?
- Q&A | Performance | Issue where somebody had been completing a form and it failed. Additionally there are concerns of the system operating slowly.
- Q&A | Scheduling | This is NOT a required field for our team to input. How do we disable this reason code option?
- Q&A | General | Can you please generate a password for UAT and provide it?
- Q&A | Accounting | When generating AR report all payments look like unallocated and they were allocated manually when payments were recorded. We want to have fixed that report for not seeing as unallocated all payments.
- Q&A | Downtime | Our system is down, the error message reads the server cannot be found. Can you please advise next steps?
- Q&A | EVV | I have two clients whose address in EVV is pulling the payer's address instead of their home address? How would we update to prevent GPS excpetions