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AlayaCare
Accounting
Troubleshooting Accounting Errors
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Troubleshooting Accounting Errors
Troubleshooting Payroll Processing: "No Results" Issue
Troubleshooting Resolving Missing Approved Visits on Invoice
Troubleshooting Delayed Invoice Generation in BIM
Troubleshooting Incorrect Billing Period End Date or Invoice Date
Troubleshooting Setting Up a New Subsidy Program
Troubleshooting Handling Overwritten Payroll Batches
Troubleshooting Adding a Missing Funder in Billing V2
Troubleshooting Deleting an Unwanted Payroll Period
Troubleshooting Resolving Invoice Generation Error
Troubleshooting Electronic Funder Setup in AlayaCare
Troubleshooting Obtaining the Provider Electronic Transmitter Identifier
Troubleshooting Claim Rejection Due to Missing Diagnosis Code
Troubleshooting Incorrect Premium Amounts in Payroll Due to Pay Code Effective Dates
Troubleshooting Resubmitting Rejected Visits in Electronic Billing V2
Troubleshooting Adding Agency Phone Number to Billing Statements
Troubleshooting Extracting Private Pay Client Reports
Troubleshooting Extracting 835 Payment Reports
Troubleshooting Handling Visits Without Clock-In/Out Data in EVV Verification
Troubleshooting Premium Deletion and Creation in Accounting Settings
Accounting | We were paid retroactively for rate changes. When we revise a claim, the adjustments post to the operations and receivables accounts.
Accounting | When reviewing billing today it appears there are several missed items from a certain system using BIM
Accounting | When generating invoices (monthly), the system is pulling non-billable items which results in a zero balance invoice or is pulling non-billable items for discharged clients.
Accounting | I am trying to configure Co-Payments in my staging account, and I can no longer select it in the drop down!
Accounting | Added in a new bill code and I can't get the associated to visits to pull for billing. There are only a handful of visits associated with this new code.
Accounting | When trying to disable a cost centre in a branch, we received error message, "cost centre could not be disabled
Accounting | When generating AR report all payments look like unallocated and they were allocated manually when payments were recorded. We want to have fixed that report for not seeing as unallocated all payments.
Premiums | Multiple weeks that mileage/expenses are not being reimbursed to our staff?
EVV | I have two clients whose address in EVV is pulling the payer's address instead of their home address? How would we update to prevent GPS exceptions
Visit Verification | Can you update the EVV addresses / let me know how we can do that?
Claim | I have "selected" some claims in prepared status to be sent & I get a failed status. Please assist. Thanks.
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