Claims V.2 | Frequently Asked Questions (FAQ)

How can I re-generate a claim for visits when the payor on the service was changed? (FAQ)
How do I set a claim to balance to zero for overpayments due to bill rate increase on payor side? (FAQ)
How do I void a claim and have the attached visits NOT generate in a new claim? (FAQ)
Why am I getting an error message in claim generation stating ‘The same date of service cannot appear on more than one claim. The following claims should be voided so that all visits on that same date of service fall on the same claim: xxxxx’? (FAQ)
Why am I receiving an error message in claim generation stating ‘Visits were scheduled before the bill code effective date for the following bill codes: xxxxx’? (FAQ)
Why are Approved units not populating? (FAQ)
Why are Approved Units populating as 1 instead of the approved billable quantity? (FAQ)
Why are the claim approved units not matching units sent? (FAQ)
Why is my claim showing as Paid status but with $0.00 payment? (FAQ)
Why will visits not generate into a Claim? (FAQ)