Why did employees not populate into a payroll cycle? (FAQ)

Video:

Check out this short video that explains why an employee(s) may not be included in payroll.

Solution:

If your organization runs payroll by employee Groups/Departments, this behavior is due to the Employee's profile not being configured to any Groups/Departments.

To check this, go to the Employee's profile > Demographics, then scroll down to find the Group/Department fields and check if they are populated with the Groups/Departments configured in the Payroll Period.

If not, update the Employee profile with the correct Groups/Departments. Then, re-generate the Payroll in the Payroll Period > Payroll Run & Export, by either:

• Deleting the payroll run and click "Run Payroll" for a fresh payroll run, or
• If your payroll has already been submitted, click "Re-run" to apply Post-Period Adjustments.

Notes:

• You can troubleshoot the issues explored in this article in your staging environment.
• If the issue is not resolved after going through the steps in this article, please search through other related Zendesk articles or have your super user submit a Zendesk ticket.
• For a full list of FAQs related to Payroll, check out this section in Zendesk.