Troubleshooting Batch Rejection of Visits

Gareh
Gareh
  • Updated

Issue:

You accidentally batch rejected all visits for the entire month. There is a need to batch "un-reject" these visits.

Solution:

1. Contact support

Unfortunately, there is currently no option for users to batch "un-reject" visits independently. This task must be performed by the support team.

2. Prepare a list

Compile a list of the rejected Visit IDs in an .CSV format. This information will be required for the support team to process your request.

3. Submit a support ticket

Create and submit a support ticket detailing your request to un-reject the visits and attach the list of Visit IDs.

4. Wait for response

After submitting the ticket, a support agent will reach out via email to confirm the actions taken.

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