Welcome to our revamped Knowledge Base! We're thrilled to introduce you to our newly organized categorization system designed to streamline your self-service experience. In this guide, we'll walk you through the changes, why we made them, and how they'll benefit you.
At the end of this article, you'll find a list of all new categories, sections, and subsections for your reference. Click here to jump to the list.
Why the Change?
Before, navigating our Knowledge Base could feel like navigating a maze. Articles were scattered, making it difficult to find what you needed efficiently. We understood the frustration this caused and knew there had to be a better way. That's why we revamped our categorization system.
How You will Benefit:
Efficient Navigation: Articles are now neatly sorted into corresponding categories, sections, and subsections, making it easier for you to find relevant information quickly.
Clear Visibility: If you don't see articles in a specific section or subsection, don't worry. It could mean the article is not applicable to your region or country, or it's being drafted or edited by our support team. Rest assured, we're constantly updating our content to provide you with the most relevant and accurate information.
How to Use:
Navigation: You have two convenient ways to explore our new Knowledge Base categorization. Firstly, you can click on hyperlinked categories, sections, or subsections from the list at the bottom of this article to explore them directly from here. Alternatively, you can navigate to the AlayaCare Knowledge Base main landing page and explore categories, sections, and subsections from there.
PDF Attachment: At the bottom of this article, you'll find a PDF attachment containing a visual map of the AlayaCare Knowledge Base. This map provides a bird's-eye view of our categorization system, helping you understand the layout at a glance.
AlayaCare New Knowledge Base Categorization:
Accounting
- Payroll Processes & Configurations
- Implementing Electronic Visit Verification (EVV | US)
- Home Care Packages (HCP) & Improved Payment Arrangements (IPA) (AUS):
Scheduling
- Authorizations Management
- Coordinating Visits & Schedules
- Managing Recurrences
- Managing Visit Offers
- Visit Verification Process
- Incorporating Interactive Voice Response (IVR)
- Configuring Scheduling Preferences
- Troubleshooting Scheduling Conflicts
Admission
- Managing Skills & Qualifications
- Working with Facilities
- Utilizing the Marketplace Feature
- Troubleshooting Admission Issues
Care Planning & Delivery
- Utilizing Automated Provider Reports (APRs) (HSSO/LHIN | CA, ON)
- Understanding InterRAI Assessments (AcuteNet)
- Managing Equipment & Supplies (HSSO/LHIN | CA, ON)
- Troubleshooting Care Planning Issues
Point of Care
- Navigating Family Portal 2.0:
- Using AlayaCare for Point-of-Care Tasks:
- Scheduling Virtual Visits
- Troubleshooting Point-of-Care Issues
Platform
Data Exploration 2.0 (DE 2.0)
- Overview of Data Exploration 2.0 (DE 2.0)
- Accessing and Interpreting Data Exploration 2.0 (DE 2.0) Tools & Functionalities
- Generating Data Exploration 2.0 (DE 2.0) Reports
- Troubleshooting Data Quality Issues
Assistance Programs
Customer Updates & Communications
- Updates & Upcoming Features
- Policies
- Level 1 Support Resources
- Incidents & Notifications
- Downtime Announcements
- Deprecation Notices
- COVID-19 Resources:
Opening a PDF document
- To open the PDF attachment, click on the attachment link.
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- If prompted to download, simply save the PDF to your desired location and open it using a PDF viewer such as Adobe Acrobat Reader.
- To download Adobe Acrobat Reader, please click here.
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