How do I void a claim and have the attached visits NOT generate in a new claim? (FAQ)

Solution:

Void the claim. Prior to next claim generation you can either add a non-billable cancelled code to the visit if you wish to cancel the visit or you can edit the bill override to zero (0) in the approval tab. It is very important to do this step prior to the next claim generation or the visit(s) will be pulled into a new claim again.

Notes:

• You can troubleshoot the issues explored in this article in your staging environment.
• If the issue is not resolved after going through the steps in this article, please search through other related Zendesk articles or have your super user submit a Zendesk ticket.
• For a full list of FAQs related to Claims, check out this section in Zendesk.