Issue:
You may need assistance in setting up a new subsidy program that offers financial support to eligible clients. The program aims to provide 100% subsidy for specific clients for a limited duration and absorb costs related to bad debts for those experiencing financial hardship.
Solution:
1. Determine funder setup
If you are launching a new subsidy program, consider whether to set up a new funder or add the subsidy under the client's Accounting tab. If adding it under the Accounting tab, mark the subsidy as 100% to reflect the full funding.
2. Client configuration
If a client is currently set up as a Private funder but will now qualify for the new subsidy program, you may need to adjust their funding status to reflect the subsidized client setup.
3. Service code management
Evaluate whether to close the existing service code and create a new service code specifically for the new subsidy. This depends on how the previous subsidy programs were structured.
4. Reference existing resources
For guidance on setting up payor programs, refer to this Zendesk article Configuring co-payment payor programs.
5. Further assistance
If you require more personalized support, consider reaching out to the Customer Care Team. They can assist you with the specific configuration needed for your subsidy program.
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