Troubleshooting Inactivity Measurement and Session Timeout in AlayaCare

Issue:

Users are being logged out due to inactivity after setting after setting a specific web session idle duration.

Key points:

1. Inactivity measurement

Inactivity in AlayaCare is determined when a user is logged in but not interacting with the system (e.g., not clicking through profiles, entering notes, or working with forms).

2. Timeout expectations

The system will log out users after the set idle duration (e.g., 15 minutes) if no actions are detected, such as navigating through profiles or entering data.

3. Review idle duration settings

Ensure that the idle session duration is appropriate for your workflow, and remind users to interact with the system regularly to avoid timeouts during tasks.

Solution:

1. Log in to the AlayaCare

• Use your admin credentials to log in.

2. Navigate to system settings

• Go to the Settings section in the admin portal.

3. Find session timeout settings

• Look for the Session Timeout or Idle Timeout settings.

4. Adjust the timeout duration

• Set the desired duration for the session timeout. This can usually be set in minutes or hours.

5. Save changes

• Ensure you save the changes to apply the new session timeout duration.