Why does a visit show an exception of "No Work Session" even when employee has clocked in and out of the visit? (FAQ)

Solution:

This could happen if the caregiver clocked in and out of the visit after it was processed through the visit verification. To remove this exception, you can update the visit status to "Not Approved" and re-run the visit through the verification process again.

Notes:

• You can troubleshoot the issues explored in this article in your staging environment.
• If the issue is not resolved after going through the steps in this article, please search through other related Zendesk articles or have your super user submit a Zendesk ticket.
• For a full list of FAQs related to Visit Verification, check out this section in Zendesk.