Some visits get incorrectly flagged in violation because of the Clocked In/Clock Out location but should not. (FAQ)

Solution:

For example, Clock In/Out were 240m away from the client's location according to the geo map, but they are flagged incorrectly as 4KMs away in Visit Verification.

This could happen if the client and or service address was updated after the clock in and out were completed on a visit. The mobile captures the distance delta at the time of clock in and out, so the next time the visits will not be flagged with incorrect clock in/out location.

Notes:

• You can troubleshoot the issues explored in this article in your staging environment.
• If the issue is not resolved after going through the steps in this article, please search through other related Zendesk articles or have your super user submit a Zendesk ticket.
• For a full list of FAQs related to Visit Verification, check out this section in Zendesk.